Chapter One
Why was murdering irate, irrational, ignorant, and flat-out wrong customers illegal? The idiot on the phone rambled about how it wasn’t fair that dumping coffee on his router invalidated his warranty.
I thought it wasn’t fair his stupidity might lose me IQ points, and I’d learned long ago that humans—or lycanthropes, such as myself—didn’t come with warranties or guarantees. I had bills to pay, and murdering one of the customers wouldn’t pay my bills.
Then again, in prison, I wouldn’t have to pay any bills. Every day by the end of my shift, I considered incarceration as a viable option.
Free board, free food, good medical care, and asshole inmates to beat on sounded a lot better than dealing with an idiot customer.
“Sir,” I said in the hopes of circumventing his tirade. Mr. Edward Lavell ignored me.
The idiots always ignored me. I bet my gender had something to do with it. On average, the men finished their calls five minutes faster, and every supervisor to review the situation came to the same general conclusion: customers took men in tech more seriously than women, and I, unfortunately, sounded too feminine.
“Sir,” I repeated, only to be ignored again.
Why couldn’t I just hang up on him? Oh, right. I valued my job. As I valued my job, I couldn’t hang up on him, I couldn’t curse, I couldn’t threaten to rip his throat out, and I couldn’t indulge in my desire to murder him.
There was a time and a place for murder, and on the job at a call center for a cable internet company was not the time nor the place.
For the fourth time since calling in, Mr. Lavell explained that it really wasn’t his fault he’d dumped coffee on his router.
“Sir, liquid spills are right in the contract for the router. I’m sorry, but I can’t change the rules for you. Spilling coffee on your router invalidates its warranty.”
“It’s not my fault the cup holder in my computer has a mind of its own,” he complained.
Wait. What?
His computer’s cup holder has a mind of its own? The realization I dealt with someone far worse than just an idiot sank in. Every call center had legends of Code Red customers, who were in an entirely different class from the standard 1-D10T and the unfortunately common PEBKAC. With Mr. Lavell, I had it all. A problem certainly did exist between the keyboard and chair, and he’d definitely deserved his flag as an 1-D10T.
Until his call, I had remained safe from the evils of a Code Red customer.
By the time I got off the phone with him, I’d need some alcohol and someone to kill.
It’d be easier to find someone to kill than the alcohol; me and booze just didn’t mix, and I’d been banned out of every damned bar in town to keep the peace.
Maybe I could whip on some makeup, grab a gray wig, and pass for a little old lady. With my face covered in burn scars, it wouldn’t take much to pull off some makeup artistry and transform myself into an older woman rather than a mutilated one. I could become a conventional beauty given an hour and the right products. An old lady wasn’t an impossibility.
Alternatively, I could shift, pay my family a visit, and steal a bottle of liquor from one of the cabinets. With the number of lynxes running around the place, they might not even notice me before I made off with my alcoholic prize.
As sighing was not acceptable when dealing with paying customers, I took a moment to steel my nerves before saying, “Sir, computers do not include cup holders.”
That caught his attention. “What?”
“Sir, computers do not include cup holders,” I repeated, already dreading the moment I would have to explain what a CD was, how they were used, and what the player’s actual purpose was. Few systems still had any disc drives at all, as most companies had moved to online downloads of their programs and games.
The next few minutes of my life would not be fun, and I typed a message to my supervisor warning him I had a major 1-D10T on my hands, a possible Code Red situation, and to make sure he was aware I faced the demise of some IQ points, I notified him the customer had opted to use his disc drive as a coffee cup holder.
“What the hell is this thing for, then?”
“CDs, sir.” I closed my eyes and waited for the meltdown.
“First, you claim I invalidated my warranty, and now you’re telling me my cup holder plays music?”
“As this is an internet company, sir, I can’t help you with your CD player. However, it is not a cup holder, nor should it be used as one. As for your router, you owe $35.79 on the device. Once you finish paying for the damaged equipment, I can schedule a tech to come to your home and install your new router. Since you’ve been a customer for so long, I can waive the fifty dollar installation fee. Your monthly bill will not change if you opt to pay off the damaged equipment and start a new rental.”
If he gave me a hard time, I’d take my time and give him all of his options. None of them would be as good as my initial offer. I cracked open an eye and checked my messages with my boss.
He wished me the best of luck and promised to send flowers to my funeral. He also begged me not to tell my brothers about the menace wasting my time. If any one of my forty-seven brothers found out I dealt with customers screaming at me five days a week, they’d go on a rampage.
That my boss knew my family drove me crazy on a good day.
I figured my idiot family had gone on a hunt to meet my boss, and because we were all infected with lycanthropy, my boss wouldn’t have thought twice about their behavior.
Lycanthropes had a reputation.
Most days, it wasn’t a good one.
Only an idiot would piss off a bunch of male lycanthropes out to protect their precious little sister. Unfortunately for me, I counted as an endangered species, as the odds of a lycanthrope having daughters in the first place fell somewhere in around ten thousand to one.
I needed to notify my mother she needed to have more daughters. While she was at it, she needed to give me a new name, because nobody ever believed Harri was a woman’s name. I figured she’d meant to name me Harry because she’d expected yet another boy, swapping out the ‘y’ for an ‘i’ to make things easier on her.
When on the job, I went by Christine because Christine seemed gloriously feminine and nobody on the team used their real names. Technically, I was supposed to change my name every day, but I went by Christine for all new callers, and I only rotated through when I knew I was dealing with someone who gave me issues.
My method worked well enough, so my boss didn’t complain.
While Mr. Lavell spluttered and began the tedious process of mulling over his options, I began making plans for after work—assuming I escaped from my job without succumbing to the temptation of informing the customer he was most definitely wrong, he needed to go back to school to join the modern world, and it wouldn’t hurt if he learned to be civil.
I had to explain his options four times before he finally conceded he should stick with his old plan, pay for the damaged router, and move on with life. It took an extra ten minutes of listening to him whine before he finally hung up.
Above all, I hated the rule that we were not supposed to hang up on clients. It wasted time. Had I been allowed to just hang up, I would have wished him a good day, disconnected the call, and began the tedious process of adding notes to his file so the next customer service representatives stuck with him knew they had trouble on their hands.
My phone rang, but instead of a customer, my phone reported my boss wanted to speak with me. With slumped shoulders, I accepted his call and answered, “Sir?”
“I listened in on your Code Red.”
I hated when my boss actively monitored my calls; thanks to how the system worked, he could listen in on me at any time. But, a job was a job, and with my scarred face, finding a job became troublesome at best—and nobody in the call center knew or cared what I looked like. Oh, well. Before I jumped to conclusions, I’d ask. “What’s my grade, sir?”
“You did fine. You stayed professional, you didn’t come across as too condescending, and frankly, there’s no sane tech on this planet stays totally cool a Code Red. It could have been much worse.”
I checked the clock, breathing a sigh of relief that I’d hit the end of my shift and wouldn’t have to take any more calls. “What do you need?”
“I had a question about your schedule. You’re off for the next week, correct?”
“Yes, sir.” I had plans, and they involved the International Most Wanted List along with every legal bounty list I had managed to get my hands on in the past month. If my boss tried to put an end to my hard-earned vacation, I’d finally do what I should have done months ago, snap, and quit.
I wanted him to cross my last line so badly.
“Ted wants an extra shift. How would you feel about an unpaid day added to your vacation? I’ve already gotten approval if you’d like to claim the unpaid day.”
Score. I’d bid for time off almost a year ago, but sick days were the bare minimum the state allowed, which accounted to five for the entire year. An extra day tacked onto my vacation might let me bag an extra bounty.
Any day I bagged an extra bounty was a good day in my opinion.
“I can take an unpaid day, sir. That’s fine. Can you send me an email confirming the unpaid day off?”
“It’ll be in your inbox within the next ten minutes, and I’ll CC human resources notifying them you’re excused for that day.”
“Okay. Will the rest of my schedule remain the same once I’m back from vacation?”
“Yes. Ted just asked for extra hours, and the others with seniority declined the day off.”
I bet; on our income, every hour mattered. Most who worked for the call center had seen better days. I lived like I’d seen better days and I looked like I’d seen better days, but appearances lied. I only worked at the call center to maintain appearances. Thanks to depression in my teens and therapy that hadn’t gone like my parents had wanted, my entire family demanded I check in at least three times a week to ensure I remained human.
They believed if they took their eyes off me, I might shift into a lynx and never come back.
Two years ago, they wouldn’t have been wrong, but I’d found a new purpose in life. Not a single one of my brothers would approve, my mother would have yet another litter of kittens, and my father would be so disappointed.
Personally, I thought it was obvious. I worked in customer service. I was a prime candidate to become a murderous asshole. I did so legally, on behalf of the government and other legal entities, and I did so for a filthy amount of money.
Smiling stretched my scars, but I did it anyway. “If anyone needs any extra hours, I can afford another day or two off,” I offered. “I can take up to a week unpaid. I’ve been saving up to take some time off if any opportunities allowed.”
It would delay paying for the expensive procedure required to piece my face back together and remove the evidence of the fire that’d almost killed me as a child. It took a lot of magic to convince the lycanthropy virus I wasn’t supposed to be a scarred wreck.
A lot of magic cost a lot of money, and I figured I might have the three million dollars within five years if I landed a bounty every weekend and took on some of the more dangerous jobs. While I waited for my boss to mull over my offer, I considered the various jobs on offer.
I liked hunting other lycanthropes. Unmated males were easy catches, and the fugitives usually brought in a pretty penny. The last one I’d bagged as a live capture had added fifty thousand to my bank account.
Then again, if I landed an entire extra week, I’d make up the lost hours with a single small bounty, and anything else would be extra cash in my savings account.
My boss grunted, signaling he’d come to a decision. “I’ll keep that in mind and pitch the offer. I’ll email your personal and work addresses if there are any takers plus text your phone.”
“Thanks, sir. Have a good evening.”
“You, too.”
He hung up, and before something could go wrong, I clocked out, filed my paperwork for my final call, and logged out of the system so I couldn’t be sucked back into doing even more work.
If all went well, I’d be a hundred grand richer by the end of the week and that much closer to being able to look in the mirror without wincing.
In her spare time, she daydreams about being a spy. Her contingency plan involves tying her best of enemies to spinning wheels and quoting James Bond villains until satisfied.
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